REQ-10058555
7月 23, 2025
Egypt

摘要

#LI-Hybrid
Location: Cairo, Egypt

Join Novartis as a Time Service Delivery Expert and play a vital role in supporting Time & Attendance services for our Swiss workforce. You'll handle first-level support through tickets, chatbot, and phone, ensuring compliance with Swiss labor laws and internal policies—all while helping deliver accurate data and a seamless employee experience.

About the Role

Key Responsibilities

  • Deliver Tier-1 Time & Attendance support for all Novartis employees in Switzerland
  • Monitor and resolve tickets, chatbot queries, and telephony support within defined SLAs
  • Ensure compliance with Swiss labor laws and Novartis policies in all service activities
  • Collaborate with Tier-2 support for escalations and complex issue resolution
  • Provide accurate and timely T&A reporting aligned with governance and local regulations
  • Support testing activities and contribute to T&A-related projects as needed
  • Anticipate and respond to P&O and customer needs with a service-oriented mindset

Essential Requirements

  • Bachelors in Human Resources or related field.
  • 2+years experience using Time & Attendance systems in a support environment
  • Ability to manage high-pressure situations, including hotline and ticket-based support
  • Fluent in English, with excellent communication skills
  • Demonstrated ability to work independently and collaboratively within a team

Desirable Requirements

  • Experience supporting Time & Attendance systems within a multinational or matrixed organization
  • Familiarity with ServiceNow ticketing tools and chatbot/telephony-based support systems

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards

People & Organization
CTS
Egypt
New Cairo
Human Resources
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

REQ-10058555

Time Service Delivery Expert

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